15 Customer Service Metrics To Measure

Posted originally on September 21, 2012 by  on Parature

“No man is an island, entire of itself. Each is a piece of the continent, a part of the main. The same goes for customer service metrics. There is no stand-alone metric by which a customer service organization’s success should be judged. Each is a piece of the main that contributes to an organization’s foundation and breadth. The only thing you have to watch out for is trying to bring together too many metrics; a barrage of warring data can actually detract from organizing, acting upon and achieving any forward momentum.

So how do you choose which metrics to measure?” Find out here…

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