How Telstra is Changing Customer Perceptions

How Telstra is Changing Customer Perceptions

The CEO of Telstra, David Thodey, joined the company in 2001 after 22 years at IBM. He was elevated to the position of CEO in May, 2009 and immediately stated that improving customer service, culture and innovation would be key areas of focus while he was in the role. – See more here...

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