What is WordPress?

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About William Wallace

William is a Customer Experience Specialist, Digital & Connected Consumer Analyst, Programme Manager, Social Media Strategist and Start-up Advisor, as well as the founder of The Social Media Professional. He is currently researching the impact of social media intelligence on Customer Experience Management, as it relates to market share, reflecting the effects on Business, Marketing, Branding, Next Generation Consumerism, and the evolved meaning of ‘workplace readiness’ and the future of ‘Business As Usual’.
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